Frobarn may allow you to return an Item in limited circumstances.
A Buyer may open a formal return case with us by going to their purchases and selecting problems/order inquiry within seventy-two (72) hours from delivery (as determined by the tracking information on the Label) for any of the following reasons:
Please note you will not be able to open a formal return case if you have already accepted the order.
Trades, offline transactions, items that do not fit, or orders where the Buyer changed their mind are not covered by Frobarn Protect. These types of purchases are considered final sale and not eligible for return.
When a return case is opened, the Buyer must upload photos and provide any additional details describing the issue as requested by Frobarn support. Frobarn will review the case, and if the request is approved, Frobarn will provide the Buyer with a label to return the item to the Seller.
Once the return has been delivered to the Seller, the Buyer will receive a full refund. Buyers will receive non-redeemable Frobarn Credits for purchases made entirely, or partially, with non-redeemable Frobarn Credits.